FAQ
Questions salon owners ask us
Still unsure? Email Covaprem@outlook.com or call (843) 713-8978 and we'll answer the same day.
- Do you really deliver in less than 72 hours?
- Yes. Once we have your salon details, your logo or photos, and your product list, your site is built and live within 72 hours. Most salons are online the next business day.
- How do I pay?
- We accept Interac e-Transfer. Send your payment to Covaprem@outlook.com using the recipient name "Airwallex international Payment" and include the order reference shown after you submit the form.
- What do you need from me?
- Your salon name, contact details, address, a rough idea of the look you want, and the products you plan to sell. Photos and a logo help, but we can work without them.
- Can I sell products other than wigs and extensions?
- Absolutely. Hair care, bonnets, tools, gift cards, service deposits — anything you sell in the chair can be added to the shop.
- Do I own the website?
- Yes. The site is yours. We hand over full access once the build is approved and paid.
- Can I update prices and products myself?
- Yes. We set up a simple admin area and show you how to add products, change prices and mark items out of stock.
- What if I want changes after launch?
- Every package includes revisions. Premium includes 30 days of post-launch support. After that, small changes are quoted individually.
- Do you offer refunds?
- If we fail to deliver your site within the agreed timeframe and you no longer want to proceed, we refund your payment in full by Interac e-Transfer.
- Do you only work with salons in Canada?
- Canadian salon owners are our focus and Interac e-Transfer is our payment method, so we work best with businesses in Canada.